We are a Canadian owned and run contact center BPO in the heart of Central America bringing our clients quality and affordability.
GOING ABOVE & BEYOND THE CALL
People. Process. Technology.
Performatel is an affordable, innovative, Canadian owned and run NEARSHORE Contact Center BPO in the heart of Central America within a 2 to 5 hour flight time from most North American cities.
Any interaction a customer has with a business, we’re there to help. We support voice, email, chat, social and mobile interactions among our other services through both live agent and AI in different languages.
We use the most advanced technologies paired with the most qualified people to provide the best customer experiences.
EXCELLENT SERVICE QUALITY
CENTRAL AMERICAN LOCATIONS
Our offices are in Toronto, Canada and San Salvador, El Salvador with a total contact center capacity of over 500 stations
INBOUND / OUTBOUND
CUSTOMER FOLLOW UP
SERVICE TO SALES
RETAIL SALES SUPPORT
MORE THAN THE VOICE OF YOUR BRAND
Because the person who answers your phone is often times the first experience a customer has with your brand, it’s vital for those individuals to be highly trained and customer-centric. We take great care in selecting and training the best people for that important task and have rigorous processes in place to ensure consistent quality at all times. Our values are aligned with one goal – happy people. Let us help your business grow with our unparalleled approach to customer service and ensure that we represent your brand just like you would.
INTERNET RELATIONSHIP MANAGEMENT
ANYTIME, ANYWHERE, ANY DEVICE.
Global internet connectivity has forever changed the way the world operates and what customers expect. Your customers are liking, tweeting, connecting, messaging and chatting. Companies need to evolve with the way customers are conversing and we can help. Performatel’s technology platform enables engaging interactions on a variety of digital channels including Net Relationship Management, Social Media, SMS, Chat, and Email, wherever and whenever your customers demand it. These are just some of the services business process outsourcing companies can provide.
THE NEW OIL
The most important facet of contact center management is the ability to extract meaningful insights from your customers. Our customized analytics and reporting provides you with actionable business intelligence that allows you to make informed decisions about your product or service. Our team can help develop custom reports that contain the data that’s valuable to all stakeholders within your organization.
RICHER INSIGHTS. SMARTER DECISIONS. FASTER REACTIONS.
A successful Voice of the Customer program will not only drive short-term, tactical business improvements, but also aid strategic planning and long-term actions that ultimately deliver ROI. More specifically, a successful VoC program helps you: