How Can Business Process Outsourcing Help Your Company?

image of businessman with technology

Business process outsourcing has become a standard practice for companies both large and small. A company may simply choose to focus on what it does best. This can especially be true when the leadership of an organization gets stretched too thin and the company’s product development and profits begin to suffer. Sometimes, it is simply more efficient to outsource a variety of business functions before the management of a company becomes too complex. And, there are times when a company does not have the necessary expertise and needs to outsource an entire business function. Performatel is a business process outsourcing company. What outsourced business functions do we take care of?

Inbound and Outbound Call Center Services

Many of our clients know us as a call center. During our more than two decades of operation we have handled inbound and outbound phone calls, emails, chats, and social media communications. Our focus is on interacting with your customers in a friendly, competent, and supportive fashion. Our goal is to make the customer happy with the interaction and ready to buy your products and services again. We focus on the “why” that occurs in every customer interaction to keep you knowledgeable about what your customers are thinking and what they really want. But we do a lot more than answer phone calls.

Technical, Legal, and Analytic Support

A frequently outsourced business function is the help desk. This is the tech support person that people want to talk to when their recently purchased “widget” does not function correctly. Outsourcing technical support often has to do with trouble finding competent people. Or, more commonly, there is not enough work to keep a qualified person busy all of the time.

There are times when a company needs the help of an in-house lawyer who is familiar with the needs of the industry and the company. But, the same applies to lawyers as applies to tech personnel. There may simply not be enough work to keep a competent lawyer busy all of the time.

In both of these cases, the best solution is to outsource to a company with expertise in the required areas and pay only for the services provided. Analytic support is a necessary business function for folks in the healthcare industry. With the many payment systems that hospitals and clinics now face, there is always a distinct possibility of going broke even when there is plenty of business.

 

At Performatel, we work with businesses in all industries, such as:

  • Apparel & Fashion
  • Cosmetics
  • E-Learning
  • Events Services
  • Financial Services
  • Information Technology and Services
  • Insurance
  • Travel, Leisure & Tourism
  • Market Research
  • Media Production
  • Medical Devices
  • Medical Practice
  • Real Estate
  • Retail
  • Telecommunications
  • Computer & Network Security
  • Computer Games
  • Computer Hardware
  • Computer Software
  • Internet
  • Wireless
  • And many more!

 

Our expertise helps them continually improve their quality of care based on patient outcomes and maintain the necessary cash flow to allow them to not only survive, but pay their workers as well. We work with these organizations to improve their revenue cycles and maintain healthy patient net revenue. This has become an increasingly necessary function in the current healthcare environment. But, it requires a skill set that the vast majority of administrators as well as physicians lack. Business process outsourcing companies like Performatel have the unique expertise that these clients lack but desperately need.

 

 

2019-07-01T16:12:28+00:00