Inbound Call Center Services 2020-05-10T23:46:36-06:00

Inbound Call Center Service - Meeting Your Inbound Call Demands Has Never Been Easier

You know how irritating it is to call a business and then wait forever in order to talk to someone? Also, do you know how frustrating it is to lose customers and business opportunities when people cannot get through to talk to the right person in your business? An excellent reason to use inbound call center services is that there is always someone there to answer the phone and correctly answer the person’s question or efficiently direct them to the person they need to talk to!

Inbound Client Care

At Performatel we pride ourselves on what we call incoming customer service. There are several reasons why a current customer or a potential customer may be calling your company. But, what all these people have in common is that they appreciate being treated in a professional and polite manner. They are impressed when the person they talk to knows your services and your product line well. And, above all, they appreciate a prompt response when they call instead of being held back and listen to elevator music or a repeated message that only serves to anger them.
When we handle your inbound calls, we make it our business to help protect and nurture your interests. Our phone operators are trained to deal with specific customer problems and questions and to do it in such a manner as to build a stronger relationship with those customers. We have extensive expertise in managing inbound calls, handling service calls and making your customers happy with the service they receive from us.
We have been providing inbound call center services for years and we have worked to become progressively better. With professional staff on site, our company is PCI/DSS (Payment Card Industry / Data Security Standard) compliant. This has to do with the protection of cardholder data when making payments and the firewalls we have in place specifically make all transactions private and secure. We offer services twenty-four hours a day all year long. We work with you to make sure that what we tell your customers and how we answer them is exactly what you want. And, because this is our precise area of expertise, we will tell you if the script you give us for answering customer complaints needs to be improved and just how we suggest it be done.
Our operations center is located in the heart of Central America, in a country called El Salvador. We can handle calls in Spanish, English and many other languages. In fact, we will provide the same excellent service in all languages and leave your customers with the knowledge that they were treated politely, professionally and with respect.
At Performatel we will tailor our services to fit your specific needs. We do sales and order management as well as handle customer complaints. We provide support for manufacturing companies, retail operations, insurance, banks and financial companies, telecommunications and even disaster recovery operations. If you have called regarding a customer loyalty program or to make reservations, you may have spoken to one of our operators. We even offer overflow services to companies that only need help during periods of high phone traffic.