Technical Support

If your organization is facing challenges in technical support , whether it be over flow, spiralling labor and infrastructure costs or recruiting issues consider outsourcing your tech support to PERFORMATEL.

We have experienced technical support executives who, apart from having excellent technical knowledge, are excellent customer support representatives. At PERFORMATEL, we take 24/7 tech support a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical help desk service partner.

Technical Help desk

PERFORMATEL provides global customers with 24/7/365 Level 1 and 2 tech support to varied B2B and B2C segments. We address your call centers help desk requirements efficiently with our quality control and stringent processes.

Customer sales and support

E-commerce support
Resolving billing issues
Order processing / provisioning
Sales support

Pre-sales support

Lead generation and qualification
Customer analysis
Information provision
Order management

Post-sales support

Troubleshooting and problem resolution
Installation support
Warranty support
Return authorization
Desktop support
Application support

Managed technical support

Network support
Remote network services
Remote server services
Remote infrastructure support

Level 1 and 2 technical support

Voice
Email
Online chat support

Enterprise technical helpdesk

Issue resolutions
Knowledge management
Application support
Reporting and decision support
Software support
Trouble ticket management

Our strategic call center technical support includes Tier 1 and Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.

The call center technical support team at PERFORMATEL

With PERFORMATEL you can have an instant access to a pool of experienced professionals in a sophisticated IT enabled Call Center Infrastructure, to give you 24/7/365 tech support within agreed-upon response times underpinned by SLAs. Our tech support consultants work closely with customer teams in developing innovative solutions and resolving technical issues.

They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center tech support team ensures superior delivery of services through our rigorous recruitment, training and development programs.