Technical Support 2018-05-26T17:49:02+00:00

Technical Support 

If your organization is facing challenges in technical support , whether it be over flow, spiralling labor and infrastructure costs or recruiting issues consider outsourcing your tech support to PERFORMATEL.

We have experienced technical support executives who, apart from having excellent technical knowledge, are excellent customer support representatives. At PERFORMATEL, we take 24/7 tech support a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical help desk service partner.

Technical Help desk 

PERFORMATEL provides global customers with 24/7/365 Level 1 and 2 tech support to varied B2B and B2C segments. We address your call centers help desk requirements efficiently with our quality control and stringent processes.

  • E-commerce support
  • Resolving billing issues
  • Order processing / provisioning
  • Sales support
  • Lead generation and qualification
  • Customer analysis
  • Information provision
  • Order management
  • Troubleshooting and problem resolution
  • Installation support
  • Warranty support
  • Return authorization
  • Desktop support
  • Application support
  • Network support
  • Remote network services
  • Remote server services
  • Remote infrastructure support
  • Voice
  • Email
  • Online chat support
  • Issue resolutions
  • Knowledge management
  • Application support
  • Reporting and decision support
  • Software support
  • Trouble ticket management

Our strategic call center technical support  includes Tier 1 and Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.

The call center technical support team at PERFORMATEL

With PERFORMATEL you can have an instant access to a pool of experienced professionals in a sophisticated IT enabled Call Center Infrastructure, to give you 24/7/365 tech support within agreed-upon response times underpinned by SLAs. Our tech support consultants work closely with customer teams in developing innovative solutions and resolving technical issues.

They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center tech support team ensures superior delivery of services through our rigorous recruitment, training and development programs.

GOING ABOVE & BEYOND THE CALL