Technical Support 2021-04-05T15:40:54-06:00
We have experienced technical support executives who, apart from having excellent technical knowledge, are excellent customer support representatives. At PERFORMATEL, we take 24/7 tech support a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical help desk service partner.
PERFORMATEL provides global customers with 24/7/365 Level 1 and 2 tech support to varied B2B and B2C segments. We address your call centers help desk requirements efficiently with our quality control and stringent processes.
  • Payment Support
  • Billing Problem Resolution
  • Order Processing / Procurement
  • Sales Support
  • Lead Generation and Qualification
  • Customer Analysis
  • Information Provision
  • Order Management
  • Analysis and Problem Solving
  • Installation Support
  • Warranty Support
  • Return Authorization
  • Desktop Support
  • Application Support
  • Network Support
  • Remote Network Services
  • Remote Server Services
  • Remote Infrastructure Support
  • Voice
  • Email
  • Online Chat Support
  • Problem Resolution
  • Knowledge Management
  • Application Support
  • Decision Support System
  • Software Support
  • Ticket Management Issues
Our strategic call center technical support includes Tier 1 and Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.